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Plumbing & Gas Works
Privacy Policy

 

What Personal Information We Collect

Types of information we collect.

Contact & Service Name: address of property for service, email address, phone number. To respond to enquiries, schedule appointments, provide quotes, and perform the service requested.

Financial & Billing Payment: details, bank account/credit card details (for processing payments), billing address, invoice history. To process payments, manage accounts, and comply with tax laws.

Service Details of the plumbing/gas issue, work history/job reports, appliance model numbers, location of specific pipework. To diagnose and repair problems, manage warranties, and maintain records for compliance/safety.

Website & Usage: IP address, browser type, pages visited, time spent on the site (via cookies or analytics). To improve website functionality, track marketing effectiveness, and monitor security.

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How We Collect Personal Information

  • Directly from You: Over the phone (for bookings), in person (onsite), via contact forms on your website, or via email/SMS.

  • Automatically: Through cookies and tracking technologies when you use our website.

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Purpose of Data Collection (How We Use Your Information)

The primary purposes must be clearly stated:

  • To provide the services you have requested (e.g., plumbing repair, gas installation).

  • To invoice and process payments.

  • To communicate with you regarding bookings, service updates, and follow-up requests.

  • To comply with legal and safety obligations (e.g., providing gas compliance certificates, maintaining records for licensing bodies, tax compliance).

  • For internal administration (e.g., training staff, quality assurance).

  • For marketing purposes (where you have consented, with an easy opt-out).

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Disclosure of Personal Information (Who We Share It With)

  • External Service Providers: Cloud storage, IT support, payment processors, and accounting software.

  • Regulatory/Legal Bodies: When required by law (e.g., law enforcement, courts, or government bodies for licensing/safety audits).

  • Business Associates: Only with our consent, such as an electrician or tiler we recommend for related work.

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Security and Data Retention

  • Security: We take reasonable steps to protect personal information from misuse, loss, unauthorized access, or disclosure (e.g., password protection, secure cloud storage, physical security over paper files).

  • Retention: We only keep data for as long as necessary for the purpose it was collected or as required by law (e.g., specific warranty periods or mandatory record-keeping for gas compliance certificates).

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Access, Correction, and Opt-Out Rights

  • Access: Customers have the right to request access to the personal information we hold about them.

  • Correction: Customers have the right to request correction of inaccurate, incomplete, or outdated information.

  • Marketing Opt-Out: Customers can easily unsubscribe or opt-out of marketing communications.

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Contacting Us About Privacy

Point of contact for privacy issues Steve Giles email steve@plumbingandgasworks.com.au

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